In order to keep your account safe and to unlock certain promotions, we recommend players complete the verification process (also known as KYC Verification) soon after creating their D-Lotto account.

Available Payment Methods for Withdraws Provides a list of payment methods that are available for withdrawing winnings.

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Extended processing for online withdrawals:
Extended processing for online withdrawals: A large number of wins has led to longer than normal processing times for some withdrawals. We appreciate your patience as withdrawals are completed as quickly as possible.

Extended processing for online withdrawals:
For a first-time withdrawal, documentation may need to be submitted and reviewed before the withdrawal is finalized. It will help if you make sure that all text and pictures in the images are clear and easy to read before uploading them. With the current high number of wins being processed, this may add up to 7 days to the withdrawal processing time.

If you have previously made a withdrawal with the same payment method, documentation would already be in place and the withdrawal should process more quickly.

If you want to check on the status of your withdrawal, you can view the status in your account.
If you need further assistance, Customer Support is available by chat, email, and phone.

*** Note: If you submit documents that are not in English, please highlight and identify your name, address and date on each of the documents.Why do I need to verify my account again?

We have different levels of verification (KYC) status depending on the requirements of the many Payment Service Providers we work with.
Players may need to submit additional supporting documents after completing their first verification (KYC). Certain documents that have been expired or outdated may need to be resubmitted again.